Terms of Service

TERMS OF SERVICE

Last Updated: February 2025
Website: https://itsaiva.com
Company: AIVA (operated by Paer Goeran Baeckman)

1. Acceptance of Terms

By accessing, browsing, or using this website or any services provided by AIVA (“we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”).
If you do not agree with these Terms, you must not use our website or services.

2. Description of Services

AIVA provides AI-powered communication tools, voice agents, booking systems, automation, and other digital services designed to assist businesses with customer interactions and scheduling.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without notice.

3. Eligibility

To use our Services, you must:

  • Be at least 18 years old

  • Have the authority to enter into binding agreements

  • Use our Services in compliance with all applicable laws

4. User Accounts

If you create an account with AIVA, you are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Ensuring the accuracy of all information provided

  • All activities that occur under your account

We may terminate or suspend accounts that violate these Terms or involve suspicious activity.

5. Communications & Consent to Contact

By using our website or Services, you consent to receive communications from us, which may include:

  • Email messages

  • SMS/text messages

  • Phone calls

  • Automated or AI-generated messages

  • Notifications through integrated platforms (GHL, email, or other providers)

5.1. Business Communication Consent

If you submit your phone number, email address, or booking request, you explicitly consent to receiving:

  • Appointment confirmations

  • Reminders

  • Follow-up messages

  • Service-related updates

  • Support messages

5.2. Marketing Communications

With your consent, we may send marketing messages. You may opt out of marketing at any time by:

  • Clicking “unsubscribe” in emails

  • Replying “STOP” to SMS messages

  • Contacting us directly

Opting out of marketing does not affect service-related communications.

6. AI Interactions

Some communications, voice interactions, and responses delivered through our Services may be:

  • AI-generated

  • Partially automated

  • Assisted by machine learning models

By using our Services, you agree that:

  • AI-generated messages/voice calls may be used to respond to inquiries

  • AI may process and analyze your messages to improve functionality

  • You will not misuse or attempt to reverse engineer any AI systems

We are not responsible for unintended output, errors, or omissions generated by artificial intelligence.

7. Data Privacy

Your privacy is important to us.
All personal information submitted through our Services is handled in accordance with our Privacy Policy.

We may store, process, and transmit information through third-party platforms (e.g., GoHighLevel, Twilio/LC Phone, Stripe) in order to deliver our Services.

8. Payment & Billing

If you purchase any paid services:

  • All fees are billed in CAD (unless otherwise stated)

  • Payments may be processed through third-party partners

  • Subscription charges recur automatically unless cancelled

  • You agree to provide accurate billing information

Failure to pay may result in suspension or termination of access.

9. Appointment & Scheduling Terms

By booking an appointment through our system, you agree that:

  • Scheduling and rescheduling rules are determined by AIVA

  • Missed or late appointments may be subject to cancellation policies

  • Confirmation messages may be sent via SMS or email

We reserve the right to deny or cancel bookings at our discretion.

10. Prohibited Use

You may not use the website or Services to:

  • Violate any law

  • Harass, defraud, or harm others

  • Interfere with the website’s operation

  • Reverse engineer or misuse AI models

  • Upload malicious code

  • Misrepresent your identity

We may take legal action if misuse occurs.

11. Intellectual Property

All content, including text, graphics, branding, software, and AI systems, is the property of AIVA unless otherwise noted.

You may not reproduce, copy, or distribute any materials without prior written permission.

12. Disclaimers

AIVA provides all Services “as-is” without warranties of any kind.
We do not guarantee:

  • Accuracy of AI-generated messages

  • Error-free performance

  • Uninterrupted availability of Services

We are not liable for damages arising from:

  • Service outages

  • AI errors

  • Third-party platform issues

  • User misuse

13. Limitation of Liability

To the fullest extent permitted by law:

AIVA is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or profits.

Our total liability shall not exceed the amount paid for the Services in the preceding 30 days.

14. Modifications to Terms

We may update these Terms at any time.
Continued use of our website or Services means you accept the updated Terms.

15. Contact Information

If you have questions about these Terms, contact:

AIVA
Website: https://itsaiva.com